1. Introduction
    Hornbill Hills (“we”, “our”, “us”) operates the website https://hornbillhills.com/ (“Website”), an online shopping platform offering products from Northeast India. By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.
  2. Contact Details
    If you have any questions about this Privacy Policy or your data, you can contact us at:
  1. Information We Collect
    When you use our Website, place an order, or contact us, we may collect the following personal information:
  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address

This information is collected when you:

  • Create an account or place an order
  • Fill out forms or contact us for support
  • Subscribe to updates or communication from us
  1. Payments and Financial Data
    We use Razorpay as our third-party payment gateway to process payments. Your payment card or banking details are handled directly by Razorpay and are not stored on our servers. Razorpay is PCI-DSS compliant and follows industry-standard security practices to protect your financial information.​
  2. How We Use Your Information
    We use the personal information collected for the following purposes:
  • To process and fulfill your orders
  • To communicate order confirmations, updates, and support
  • To manage your account and customer service requests
  • To improve our Website, products, and user experience
  • To send important notices, such as changes to policies, and transactional communications
  • To comply with legal obligations and resolve disputes
  1. Sharing of Information
    We do not sell or rent your personal information to third parties. We may share your information only with:
  • Service providers such as payment gateway (Razorpay), courier, and logistics partners for order processing and delivery
  • Authorities, if required by law, regulation, or legal process

These parties are given only the information necessary to perform their services.

  1. Data Security
    We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security at all times.​
  2. Cookies and Tracking Technologies
    Our Website may use cookies and similar tracking technologies to:
  • Enable core site functionality (such as cart and login)
  • Analyze site traffic and improve performance
  • Remember your preferences

You can control cookies through your browser settings. However, disabling cookies may affect your experience on the Website.

  1. Your Rights and Choices
    Subject to applicable laws, you may:
  • Request access to the personal information we hold about you
  • Request correction or updating of inaccurate or incomplete information
  • Request deletion of your personal data, where legally permissible
  • Withdraw consent for marketing communications at any time by contacting us

To exercise these rights, please write to us at contact@hornbillhills.com.

  1. Data Retention
    We retain your personal information only for as long as necessary to:
  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, accounting, or reporting obligations

When information is no longer required, it will be securely deleted or anonymized, as appropriate.

  1. Third-Party Links
    Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of such external sites. It is recommended that you review the privacy policies of any third-party sites you visit.
  2. Children’s Privacy
    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete such information.
  3. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised “Effective Date”. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.

Effective Date: 26 November 2025